Vibe Training Solutions Ltd

Training Courses » Business Skills & Development » Customer Focus on the Telephone

YOU NEVER GET A SECOND CHANCE TO MAKE A FIRST IMPRESSION. Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment - and that first imnpression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to custoer service on the telephone is therefore essential for retaining and developing business. THIS PROGRAMME IS FOR YOU IF your role involves telephone communication with customers, whether they are internal (colleagues and staff) or external (clients and the general public). You will learn to develop your telephone skills so that the image you portray reflects the professionalism of your organisation. This programme will also emphasise the role that each of us plays in creating excellent customer relations within our own organisations.