Vibe Training Solutions Ltd

Terms and Conditions

Vibe Training Solutions Ltd Terms and Conditions

Definitions & Interpretations:

"The Company”: Means Vibe Training Solutions Limited and any subcontractor for the company.
"The Client”:Means the Organisation or individual that signs the” Booking Form” and raises "Purchase Order” and who the Company contract with for delivery training courses as per the signed "Booking Form”
"The Delegate”:Means the individual attending the training
"The Fees”:Means any Monies payable by the Client to the Company for Training Services as stated on the "Booking Form”
"Cancellations”:Means Cancellation by the Client or Delegate to attend a confirmed course
"Training Courses”: Means the delivery of training either Public Schedule, Onsite or Bespoke
"Course Ware”:Means the materials provide before, during and after the course including any examinations
"Purchase Order”:Means a written confirmation by the Client of purchase
"Booking Form”:Means a completed signed booking form by the Client or Delegate.
"Booking”is only confirmed once a Signed "Booking form” and "Purchase Order” have been received by the Company either by fax, email or post.
"Working Days”means Monday through to Friday excluding Saturday and Sunday

Booking Process: 

Bookings forms completed via the company website will be processed by the Company within 48 hours. On receipt of the booking form the company will contact the Client or Delegate to confirm the booking and Fees payable, at this point the Client or Delegate must sign the Booking form and raise a purchase order and then email, fax or post this to the Company. On receipt of these two documents the Booking is then confirmed. 2 weeks prior to the training course commences the Delegate will receive confirmation, joining instructions and pre-course reading required before the commencement.

Payment Terms:

All courses must be paid for in full before the start date of the training course. Failure to pay in full 20 working days in advance of the training course start date may result in the Delegate being removed from the training Course.

Fees:

The Fees payable will be stated on the Booking Form. VAT is payable on all bookings and will be charged at the current rate. The Fees include the Tuition for specified duration, Courseware, refreshments and lunch. Accommodation is not included unless stated on the Booking Form. Any exam fees for re-sits is payable by the Delegate/Client and must be paid to the company in advance of the re-sit.

Cancellations:

All Cancellations by the Client or Delegate must be placed in writing and sent to the company either by fax, email or post.  In addition the Client or Delegate should contact the company by phone to confirm the Cancellation. A cancellation must be received in writing and by phone at least 28 working days prior to the course start date.  Cancellation between 14-28 days prior to course start  date will incur 50% fee. Cancellation within 14 days prior to course start date 100% fee will be payable.
The Company reserves the right to cancel the training courses at any time prior to the commencement. Should this unlikely event occur the Client will be given opportunity to attend on another date.
The Company will not be liable for an out of pocket expenses due to the cancellation or change of the location of any courses.

Transfers:

If the Client wishes to transfer the training course to another delegate from the same legal entity as the Client this is possible as long as adequate notice is given to send out any pre-course reading. If the Client or Delegate wishes to transfer to a different course the company will try to accommodate this request. However, in both cases course fees must be paid in full 20 working days prior to the course commencing. All Transfers will incur a £99 + VAT administration fee.

Training courses:

The Company is committed to providing the highest quality training solutions. Therefore we work with accredited 3rd party partner companies to deliver our courses. All courses will be delivered by experienced qualified instructors. The published course content is to be used as a guide. However, the company reserve the right to make reasonable changes without prior notice. It is the Client or Delegates responsibility to ensure that they meet all the necessary pre requisites of the course and examination. Failure to do so will result in removal from the Course without any refund of Course fees.

Copyrights:

All the intellectual Property rights for all the courseware will remain the property of Vibe Training Solutions Limited or the accredited partners responsible for the development of the course.
The Client agrees not to reproduce, sell, hire or copy Courseware in whole or in part.